Refund & Cancellation Policy

Last updated: 9 June 2026

This policy covers payments for the cardlisting software subscription — the only payments we process. It does not cover card sales between sellers and buyers, which happen directly off cardlisting; we are not a party to those (see our Terms).

1. Cancelling your subscription

You can cancel anytime from your billing settings. Cancellation stops future renewals; your plan stays active until the end of the period you've already paid for, after which the account drops to read-only.

2. Refunds

• If you were charged in error or are unhappy with a recent charge, contact us within 14 days of that charge and we'll review a refund.
• We generally don't refund partial periods after the renewal date, but we'll look at clear billing mistakes case by case.
• Approved refunds are issued through our payment provider (Lemon Squeezy) to your original payment method.

3. How to request a refund

Email support@cardlist.ing from the address on your account, with the approximate charge date. We aim to respond within a few business days.

4. Chargebacks

Please contact us before opening a chargeback — we can usually resolve billing issues directly and faster.